Data Protection – Compliance with GDPR - May 2018
Vivere Fortis is committed to compliance with all relevant data protection legislation, including the General Data Protection Regulation effective 25th May 2018 (which replaces the Data Protection Act 1998) and Privacy and Electronic Communications Regulations 2003.
What information is collected about you?
Vivere Fortis collects information (contact details, date of birth, medical information when provided) about you when you contact us, have a first assessment, register/sign for a program/service/agreement with us. Vivere Fortis also collects information when you voluntarily complete forms (Health questionnaire, Physical Activity Readiness Questionnaires, Nutrition Diary, Informed Consent form), customer surveys, provide feedback and participate in competitions. Training or meeting notes are also kept when relevant for the sole benefit of improving performance or provide safe activity design.
All personal and medical information are strictly confidential, protected and kept securely and will never be divulged to any third party (unless you specify otherwise in case of multidisciplinary work involving your health status).
These information that may be kept are used to assess your health status and design a safe and relevant program.
At the end of your journey/program with Vivere Fortis, all information is destroyed and deleted.
How will we use the information about you?
Vivere Fortis collects information about you to send you a quote, process your order (such as your name, postal address and e-mail address, and demographic/profile information (for instance, your postcode and age), to manage your training program and health related issues and if you agree, to contact you by email, via social media, SMS, post or telephone, about other products and services we think may be of interest to you.
We shall use your personal information for: a) performing the services which you have requested; b) for delivering any prizes, or discounts which you may be entitled to through promotions or competitions run by Vivere Fortis; c) for any regulatory or legal purposes imposed on Vivere Fortis (for instance for reporting to the Financial Conduct Authority); d) for informing you about other services and products provided by Vivere Fortis which may be of interest to you (where you have provided your consent); and e) for any other legitimate interest of ours
You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please e-mail: firstname.lastname@example.org
Access to your information and correction
You have the right to request a copy of the information that Vivere Fortis hold about you. If you would like a copy of some or all your personal information, please email us at email@example.com
Vivere Fortis wants to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
How long we will keep the information for?
Your information will be kept for no longer than necessary for the purposes for which the personal information is processed. In doing so Vivere Fortis may retain such information for a reasonable time to prevent fraudulent activities, for our own data management requirements and to protect coaches in the event of any legal claims and complaints.
The Website may contain social plugins from social media platforms such as Facebook and Twitter. If you visit a website containing such a plugin, your browser can establish a direct connection with the servers of those social media platforms and transmit information about your surfing behaviour to their servers (e.g. even if you do not click the “Like” button). If you are logged into one of the social media sites, the social media platform can assign the visit to your social media account. Vivere Fortis has no influence on the type and scope of the information collected and transmitted but may receive information through such channels and you may receive marketing from us via such social media platforms based on your browsing habits.
If you prefer not to have cookies stored on your computer, you may change your browser settings to either refuse all cookies, or to ask you if you wish to accept a cookie each time a website tries to store one. If cookies are blocked, you may not be able to use all functions of this Website.
If you are aged 18 or under‚ please obtain your parent or guardian's permission prior to providing any personal information to us. Children without this consent should not provide us with such information.
Vivere Fortis procedures cover the storage, access and disclosure of information in accordance with data protection legislation. Please note that e-mails are not 100% secure. Vivere Fortis advise that you take this into account before e-mailing personal and confidential information to us. If you send information by e-mail to us, you are doing so at your own risk.
Your personal information may be held on password protected computers or manual files securely locked.
If you have any queries about www.VivereFortis.com website, please contact:
How to report a concern
If you have a concern about how your information is being used and our data practices, please contact Vivere Fortis and you will be guided to relevant authorities.